I need your help to get as many case studies as possible into this book. Companies do well to work with an “ecosystem” mindset when it comes to technology, rather than implementing point solutions for individual problems. How can these organizations maximize the return on their equity and investments with an effective digital transformation framework? P2 Energy is best known for providing accounting and financial software to energy corporations. As a direct result of digitizing numerous paper-based processes, Renaissance reduced the time necessary for each request, boosting employee motivation and productivity in the process. Meanwhile, consumers expect consistent journeys across multiple channel… DBS transformation (B): Going digital and creating a 22,000 person start-up. With ProcessMaker’s workflow automation suite, TCC was able to transform its campuses, speed up response times and approvals, and focus more on delivering an exceptional student journey. Infomatics plays a vital role in critical projects for organizations. Thanks to everyone who joined our community of digital professionals for a transformation experience across government at Digital Summit 2020. This vignette highlights the importance of reskilling in order to see optimum return on digital investments. This case series allows students to examine the implementation of a customer-led strategy in an industry undergoing disruption - Part 2. For some, it’s something that only IT organizations should worry about. Most importantly, it enabled the organization to connect several systems into one platform to solve customer requirements across the enterprise and at scale. To help illuminate what digital transformation actually looks like, here are five digital transformation examples across industry enterprises: Tulsa Community College (TCC) is the largest two-year school in the city. It was taking their engineer’s time away from core goals like product innovation. 5 Digital Transformation Examples in Enterprise Case Studies Katherine Manning July 8, 2020 Digital Transformation Digital transformation is a big concept that can be hard to understand. Digital Transformation in Manufacturing: Case Studies and Examples March 11, 2020 October 15, 2020 B2B eCommerce Tips & Trends Oro Team IDC estimates that digital transformation spending will approach $7.4 trillion in 2023, and the majority of … These in-context insights allow their sales and success teams to have up-to-date insights on the customer they are talking to in-real time. As your company grows, you will inevitably hit a productivity plateau. DIGITAL TRANSFORMATION CASE STUDY AUDIENCE Process and Performance Management practitioners; Media and Entertainment Industry. : The company had a technology stack that included over 100 software solutions. We're already planning for 2021 – register for updates to hear about sponsorship, exhibition and speaking opportunities, and to keep up-to-date with Digital Summit news. The weekly active users on the company’s data platform climbed from 30% of employees to 45% in 2017.”. © 2020 ProcessMaker. CASE STUDIES; August 7th, 2020; 8052 Views ; Digital Transformation is one of the most exploited tech buzzwords with the least exploited potential. Data flow and business process automation becomes important when your company needs to scale revenue-generating operations during growth. services and a SkyCity case study. Every business is trying to maximize return on equity, though, depending on the stage of the company, the meaning of equity can differ. The 2020 Marketing Futures report on Digital Transformation features expert perspectives, illustrative case studies, and tips on influencing enterprise-wide adoption of digital capabilities. ... We conducted these two steps on behalf of a Basketball Club in 2020. ... scaled down to three days per week since early June 2020. Share. Following a major acquisition, our client wanted to move from being a regional leader to a major national player. The World Economic Forum’s report on Maximizing Return on Digital Investments finds that: These findings indicate that companies do well to work with an “ecosystem” mindset when it comes to technology, rather than implementing point solutions for individual problems. But having a global workforce posed several challenges for its HR department. Is your organization ready to go digital? Case Studies June 21, 2020 2020-07-10 7:56. After its digital transformation, NuevaTel dramatically reduced the duration of its procurement process while gaining data-based visibility into potential bottlenecks. Enterprise automation allows companies to streamline their processes, free up workers for higher level activities, and still enable agility with your processes as the company changes. At this stage, some companies are already “digital”. Case Studies. Even as a digital-native company, they needed more internal data analytics training to get data usage to the levels they wanted to see. Transformation efforts are expected to continue through 2022. Leaders in most industries tend to be “larger companies by revenue.”, “from 2016 to 2020, total new technology spend is expected to increase by 13% compound annual growth rate to $2.4 trillion per year, led by the internet of things (IoT) (42% of total spend in 2020).”. Author- Abhijeet Pratap | Posted- October 31, 2020 October 31, 2020 | Updated: October 31, 2020 | Walmart (NYSE: WMT), the largest physical retailer based in the United States, has achieved enormous growth … With offices in 12 cities, P2 Energy has a diverse client roster and is home to almost 700 employees. Digital transformation market is expected to reach $369.2 bn by 2020, at a compound annual growth rate of 19.6%. This generally begins to happen as you scale processes and have to deal with a higher volume of transactions on a regular basis. They save 200 hours of IT time per week on one automation alone, and other automations accelerate or redesign existing processes to be more elegant and efficient. But this solution doesn’t scale. Cookies help us better understand how our website is used and tailor advertising accordingly. When implementing a new enabler such as a data analytics platform, leadership will need to make sure employees receive any additional training necessary in order to use the platform effectively and create value from it. They’ve also reduced human error in business processes and improved the employee experience. Apr 28, 2020… Digital transformation is a big concept that can be hard to understand. An effective digital transformation framework maximizes the return on equity for businesses. For its students, this meant schlepping paperwork from one location to another to hunt down signatures. Case Studies. Download our whitepaper Accelerate Digital Transformation with Low-Code iBPMS or try a free 7 day trial. There you'll find a wealth of resources for executive industrial decision-makers, including more podcasts, webinars, blogs and videos. The buzzword phrase “digital transformation” doesn’t seem to be slowing down anytime soon since a global pandemic began. I have a head start already and am well into a couple of hundred case studies. Application development used to be a game of “inside baseball,” with programming languages like Java and C# serving as a stalwart gatekeeper between idea and deployment. Digital transformation examples are often misunderstood, but it’s one of the most sustainable ways for organizations across industries to meet the evolving needs of their most precious resource: customers. With an interoffice mail system in place, the shortest turnaround time for forms was six hours. For Lenovo, eliminating inefficiencies from its business processes also lead to significant improvements in customer satisfaction. The Problem All Rights Reserved. 44% of executives say that knowing the business and being able to conceptualize how new digital technologies can impact current processes and models is the biggest missing organizational skill. Grab relies on a strong foundation of enterprise application integration and automation to power business processes at scale throughout their technology ecosystem. And one process in particular was causing considerable friction across the organization. Some are born into the cloud era and powered by SaaS apps and digital processes. SAP. Yet, as of 2020, adoption of digital transformation has risen up to another level. ProcessMaker is an easy to use Business Process Management (BPM) and workflow software solution. speed up response times and approvals, and focus more on delivering an exceptional student journey. Lenovo designs and manufactures a host of personal technology products. This is especially true for companies where your asset is something like software or credit services, where the good is intangible, so you don’t deal with traditional logistics and supply chain, and your revenue model is really driven by sales calls. With a range of pain points to address, Lenovo needed a BPM solution that would not only decrease unproductive back-and-forth but would also replace its current on-premise solutions. Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. PROBLEM. With ProcessMaker’s workflow automation suite. After its digital transformation, NuevaTel dramatically reduced the duration of its procurement process while gaining data-based visibility into potential bottlenecks. 2020 / Case Study: Digital transformation in the post-COVID-19 world. Once you’ve solidified business processes, built a team, and are generating revenue on sales, you may arrive at a growth plateau; people can only work so quickly, and certain processes create bottlenecks that the rest of the organization waits on in order to move forward. An effective digital transformation framework maximizes the return on equity for businesses. A Complete Guide to Digital Transformation, Designing Your Automation Strategy and Digital Transformation Strategy for 2020: 11 Key Concepts, When new technologies are deployed in combination, the, Industry leaders “achieve a greater productivity increase from investments in new technology than followers – 70% v. 30%. But in spite of its sophistication, P2 had a few problems: The company had a technology stack that included over 100 software solutions. By Michael Gips, CPP. They use an enterprise automation platform that can perform both integration and automation, which offers them a robust and streamlined solution. To learn more, request a demo from our team. Business Strategist / Industrial Networks / Process Innovation Case Study: Digital transformation in the post-COVID-19 world The argument for a digital transformation has never been stronger or more relevant. For its staff, this meant scrambling to review and approve applications and various request forms that frequently required sign-off from faculty on neighboring campuses. Organizations need to solve for increasing pressure on IT to open up bandwidth for delivering connected, personalized experiences for their consumers-from customers to partners to employees to developers. Airbnb wanted more team members to use the company’s data platform and actually understand the data to inform decision-making across the enterprise. They bought Jet.com for $5 billion, according to Forbes, and paid 16 billion for a 77% controlling stake in Flipkart in India. January 31, 2020. In the early stages of building a business, you’re focused on developing the core product concepts, building a team to design and refine the product, and figuring out what set of processes are going to fuel the volition of growth for your business. Digital Transformation: What it is, case studies & best practices. Best of all, NuevaTel was able to replicate its success with other processes by automating and standardizing activities while eliminating paper forms. Digital Transformation Report, 2020 Edition. Before its digital transformation, NuevaTel’s procurement process was: To solve these issues, NuevaTel needed a workflow automation tool that was 100% web-based—and they chose ProcessMaker. Case study #2. A point solution would be to hire more specialized workers to pull these reports and serve the insights to the sales team. Oracle E-Business Suite R12. The necessity to embrace the digital ecosystem has, arguably, never been more evident than across the year of unexpected developments that has been 2020. And its workflows lived in a specific application that didn’t include the company’s lease approval process. Some request were immediately “approvable”, while others required sign-off from executive management or the company’s legal department. Martin Collins Gaming Innovation Group’s director or business development. 6 July 2020. The COVID-19 pandemic ushered in an unprecedented set of challenges for even the most successful companies. As Pam Danzinger writes for Forbes, “leveraging its physical assets and personal relationships with customers is Walmart’s ultimate competitive asset.”. For its students, this meant schlepping paperwork from one location to another to hunt down signatures. But in spite of Lenovo’s success, the organization faced some serious challenges prior to its digital transformation: In addition, Lenovo realized that cloud-based communication would bolster inter-department collaboration by reducing the need for unnecessary emails across the board. Orchestrating a successful digital transformation requires end-to-end visibility into the process universe, low-cost rapid experimentation, and constant monitoring capabilities. 10 July 2020. This case study investigates Michelin’s digital transformation through a series of lenses and draws insights that other business leaders can apply to their own digital transformation efforts. Our 2020 Digital Transformation Trends report measures the latest experiences straight from the boardrooms of high-performing organisations. If you enjoyed this podcast and are looking for further insights to help accelerate your digital transformation initiatives, visit the Management Perspectives Hub. , this enabled P2 to embed powerful, efficient workflows into their existing solution suite. Our client is one of Canada’s largest financial institutions and insurance companies, with over $50 billion in assets under management. SOLUTION In October 2018 Dentsu carried out a process-driven digital transformation that focused on standardization in order to improve the customer experience. And finally, Fundbox- accelerating their revenue-generating operations by automating data flow to sales teams in and out of their Salesforce and their data warehouse. , Renaissance reduced the time necessary for each request, boosting employee motivation and productivity in the process. We use cookies to make interactions with our website and services easy and meaningful. Lenovo serves customers in over 160 countries, and their customer fulfillment departments struggled to stay ahead of customer interactions occurring in unstructured email environments. Oracle E-Business Suite ERP and Database Upgrade. The Digital Summit is over for another year. 31% of digital teams rely on external partners to deliver their technology needs. To help illuminate what digital transformation actually looks like, here are five digital transformation examples across industry enterprises: Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. Workato is an enterprise automation platform that can integrate and automate SaaS and on-prem applications, databases, and systems. Case study Strategy - Digital - Culture - Organizational Transformation - Change Management - … With the use of ProcessMaker, Renaissance replaced paper-based forms with dynamic, automated workflows to collect required signatures. Diego Lomanto is vice president of product marketing at UiPath. Grab, like many modern enterprises, runs on a SaaS ecosystem, ranging from a collaborative chat tool (Slack), to their cloud directory (Jumpcloud), and many more cloud-based and on-premise applications and systems. By phase three, the organization was able to merge one process involving two departments, reducing its duration from six days to two. Case Study: Digital Transformation Journey (University of Central Florida) Published: 09 April 2020 ID: G00721951 Analyst(s): Jan-Martin Lowendahl Summary UCF took on a mission to break the “iron triangle” of access, cost and quality by going on a journey from analog to digital transformation. The average number of applications used in each organization is 900, making it very difficult for companies to provide a connected experience. 13 minute read. Digital transformation: GiG managed. And as. In close collaboration with a The World Economic Forum’s Digital Enterprise report for 2018 reports that “in the programme’s first year, about 23% of all employees, or 700 people, participated in at least one class. For others, it’s confused for a digital strategy (which isn’t the same thing). NuevaTel PCS is one of the leading telecommunication companies in Bolivia, Haiti, and the Dominican Republic, with over a million mobile customers in the Bolivian market. And as a member of the Global Fortune 500, its workforce exceeds 57,000 employees with operations in more than 60 countries. Fundbox, a B2B credit company, found themselves dealing with some data bottlenecks as they scaled. For Lenovo, eliminating inefficiencies from its business processes also lead to significant improvements in customer satisfaction. As its customer base grew, P2 struggled to justify its use of outdated and expensive-to-maintain platforms that required staff to pull information from various sources. Stay-at-home measures shuttered storefronts and office buildings while cutting the... Stay in the loop with news and insights from ProcessMaker. By Rebecca Sentance October 2020 10:00 Content This edition of Digital Transformation Monthly covers the big moves supermarkets and stores are making to cope with changing consumer behaviours due to the Covid-19 pandemic, including the UK’s Iceland creating more than 3,000 new jobs to keep up with customer demand, and Walmart finally launching its hoped rival to Amazon Prime, Walmart+. To serve roughly 25,000 students each semester, TCC employs more than 2000 people across four campuses. They needed a workflow solution that would complement their existing systems while empowering them to efficiently meet the needs of all customers. Design, run, report, and improve your business processes. Case Study: Developing a Digital Transformation Roadmap for a Basketball Club. Digital transformation examples are often misunderstood, but it’s one of the most sustainable ways for organizations across industries to meet the evolving needs of their most precious resource: customers. Another, an august retail institution, Walmart, using their digital transformation framework to build on and create new value for, and from, the existing value of their vast retail footprint, customer base, and concrete assets. And its workflows lived in a specific application that didn’t include the company’s lease approval process. Walmart has made acquiring e-commerce platforms as part of their transformation strategy. The 70 / 30 findings also indicate that an effective digital transformation framework can work as a value-multiplier for industry-leading companies, that builds on the value of existing systems, assets, and processes. And with managers frequently traveling between construction sites, requests were often delayed until their return. By phase three, the organization was able to merge one process involving two departments, reducing its duration from six days to two. Previously, they had a process that required them to get the engineers to pull data from their MySQL tables and provide it to sales representatives, to assist them in providing a personalized and informed customer journey. For some, it’s something that only IT organizations should worry about. And one process in particular was causing considerable friction across the organization. More often, the staff at TCC contended with time-consuming and tedious workflows rife with back-and-forth. Let’s cut through the marketing speak. The trademarks WORKATO®, WORKBOT® and WORK JAM® are registered in U.S. Patent & Trademark Office to Workato, Inc. report on Maximizing Return on Digital Investments. To solve these issues, NuevaTel needed a workflow automation tool that was 100% web-based—and. With enterprise automation, Grab has automated Windows machine provisioning (the new process takes less than 20 minutes), created a work hub in Slack where employees can complete approval processes like IT requests, and even automatically connect to the local printer driver when visiting a different office. While the company had already invested heavily in its information management infrastructure, NuevaTel still hadn’t optimized its business operations. This case study investigates how Hillarys embarked on a large-scale and complex digital transformation, The Opportunity Hillarys is the UK’s leading manufacturer and retailer of window blinds, curtains, shutters and awnings. Then P2 adopted ProcessMaker. October 27, 2020. They started an Airbnb “university”. Purchasing agents received applications lacking a standard format, which necessitated more phone calls to clarify aspects of the requests. As its customer base grew, P2 struggled to justify its use of outdated and expensive-to-maintain platforms that required staff to pull information from various sources. They’ve introduced Witron technology into their new “distribution center of the future” in Shafter, California-  robotic palletizing that cuts costs and enables the delivery of fresher groceries, allowing Walmart to pass further value and savings on to its customer base. Another business that undertook a digital transformation is a leading automotive technology company with over 70 years of experience in the development and optimization of powertrain systems for passenger cars, commercial vehicles, construction, locomotive, aviation, marine, etc. Overuse has obscured the meaning of terms like “disruption” and “digital transformation,” making it hard to clarify the threat that disruption actually poses, and identify the strategies of companies that make through to the other side and thrive in the new reality. Once Lenovo chose ProcessMaker, resolving these issues happened in stages. For others, it’s confused for a digital strategy (which isn’t the same thing). Collecting multiple signatures from different managers within the organization, Managing an overwhelming number of questions from staff regarding the state of their requests, Placing calls to numerous people within the organization to determine the state of staff requests, With the use of ProcessMaker, Renaissance replaced paper-based forms with dynamic, automated workflows to collect required signatures. Digital Transformation at Walmart: A case study. Most importantly, it enabled the organization to connect several systems into one platform to solve customer requirements across the enterprise and at scale. Instead, they introduced an enterprise automation platform and automated the movement of data not only from Salesforce to Snowflake Database, but also out of Snowflake and into Salesforce. To see optimal return on your digital investments, it’s best to think past point solutions and strive to achieve transformative change with business technology- the deployment of multiple technologies and building on existing assets and strengths to really achieve the returns you want to see on the equity you and your team have built in your company. Renaissance Construction is the 36th largest contracting company in the world. More than 150 senior executives from companies with at least £10m in annual revenue have shared their insights. Known for providing accounting and financial software to Energy corporations expected to reach $ 369.2 by! Framework maximizes the return on equity for businesses improve the customer they are talking to in-real time throughout.: the company ’ s confused for a Basketball Club in 2020 their engineer ’ s lease approval.! Consumers expect consistent journeys across multiple channel… digital transformation that focused on standardization in order see! 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